Shipping & Delivery – Australia and International
Current delays caused by COVID-19 may impact shipping times. Mara Blak has no control over this, nor do we take any responsibility for delays caused as a result of the pandemic.
Mara Blak offers:
- FREE Standard Auspost Shipping Australia-wide for orders over $100 plus further discounts. See rewards.
- $10 Auspost Standard shipping Australia-wide for orders under $100.
- Auspost Express shipping is available with Australia for a flat fee of $15.00.
- FREE Auspost Standard Shipping for international orders over $200 plus further discounts. See rewards.
- Auspost International Standard shipping is $20 for orders under $200.
- DHL Express International shipping is available for a flat fee of $29.00.
Order Processing & Shipping Times:
Mara Blak works in collaboration with artisans and jewellery makers in locations including Europe, Mexico, Asia, India, United States and Australia. Handmade Matters.
Orders are processed within 3 – 5 business days and generally delivered in 3 – 10 days within Australia and 7 – 25 business days for International with Auspost Standard after shipment. Or 3 – 9 business days with DHL Express International after shipment.
For handmade-to-order products in our range include bead necklaces. On receipt of your order, the artisan will start the process of creating your jewellery piece. Orders are dispatched & shipped between 3 – 6 business days (on rare occasions 7 -10 days) and delivered to our NSW, Australia warehouse. It can take between 10 – 25 days within Australia and Internationally for your order to arrive, allowing time for artisans of creating your order, quality assurance, packaging and shipment. Please email email@example.com for further information and/or to discuss delivery times.
Orders are not dispatched on weekends or public holidays. Should an item not arrive within the estimated delivery times, please contact firstname.lastname@example.org
Should you be purchasing for a birthday gift or other special occasion, we recommend being prepared and placing your order four weeks prior to the occasion to allow time for delivery.
For shipping within Australia and internationally, tracking details will be provided via email once the order is shipped. These tracking details will allow you to track your delivery via the assigned postal authority. Australia Post and DHL Express are the delivery services used to track your item.
For certain products shipping arrangements require a signature on delivery or arrangements can be made to have the item left at your address. If you are not home to receive the delivery, a postal card will be left allowing you to collect the item from your local post office. Please note that neither Mara Blak or couriers are liable for any loss or damage incurred after a parcel is left at your address unattended. Mara Blak is not responsible, nor do we have control over, any delays associated with the postal service once your order has been shipped and a tracking number issued.
Items Shipped Separately:
Orders including multiple items may arrive in two separate parcels (please do not be concerned if your items arrive individually) and one may arrive sooner than the other. This is because our talented artisans are located all over the world and your chosen pieces, in particular the handmade bead necklaces are coming from different locations.
All jewellery items are carefully inspected and securely packaged before shipment to ensure they are in perfect condition and to prevent breakage in transit. All jewellery comes in a complimentary gift box which is wrapped in bubble wrap for protection before dispatch.
Handbags are packaged in a poly bag and wrapped in plastic for protection.
We do not accept:
Cancellations or amendments (eg. change of address, order contents or the addition of discounts or rewards) to any online orders after your order is placed. Please ensure all order details, including your address are correct at the time of order placement.
International Import Taxes & Customs:
On receipt of your shipment, you will be responsible for all applicable taxes and duties payable to customs or the shipping carrier. Mara Blak has no control over or liability for these charges.
Mara Blak is not responsible if the item is seized by customs or any other government agency.
Delivery times may be impacted by the time taken to clear customs in the destination country. Mara Blak has no control over, nor do we take responsibility for, delays cause by customs.